Code of Ethics

As a citizen and as a beneficiary of the services provided by the Alzheimer Society Laurentides (SAL), you are entitled to a set of rights recognized and defined by the various charters and laws that govern life in Quebec society, and in particular by the law governing SAL, the Act respecting health services and social services.

This gives rise to a Code of Ethics formally adopted by the SAL Board of Directors. This Code outlines our commitments, meaning the standards of practice and conduct you can expect from anyone working within the organization. It also sets out SAL’s expectations of its participants.

The Code of Ethics notably specifies:

Your Rights

The right to be informed

Every person has the right to be informed about the existence of services and resources available in their community.

The right to services

Every person has the right to receive appropriate services in a humane, personalized, and safe manner, ensuring continuity of care. This right is exercised in consideration of the organization’s structure and available human, material, and financial resources.

The right to consent

No person may be subjected to care or services without their consent, regardless of the nature of the intervention.

The right to be represented

Participants’ rights may be exercised by a representative.

The right to complain

Every participant has the right to file a complaint regarding services they have received or should have received. Complaints may be written or verbal. At the Alzheimer Society Laurentides, the Executive Director is responsible for handling complaints. If the person remains dissatisfied after this process, they may also contact the Integrated Health and Social Services Centre (CISSS) of the Laurentides.

Complaint form – French
Complaint form – English

The right to legal recourse

A person has the right to take legal action against the organization or its employees in the event of professional misconduct.

The right to confidentiality

A participant’s file is confidential. No information may be shared with any other institution without the individual’s consent.

The right to vote and to run for office

Only active members in good standing for at least 30 days prior to the Annual General Meeting have the right to vote at the AGM or to stand for election, according to eligibility criteria set out by bylaw or Board resolution.

Commitment of the Alzheimer Society Laurentides

Anyone working within the Alzheimer Society Laurentides (SAL), whether as an employee, volunteer, or otherwise, is required to comply with the organization’s Code of Ethics. Staff represent the organization in their interactions with participants and are expected to uphold its mission, values, commitments, standards, and policies.

The rights to life, safety, integrity, freedom, dignity, and privacy guide the attitudes, practices, and conduct of all staff toward participants.

SAL services aim to respond appropriately and promptly to participants’ needs, within the limits of available resources and the organization’s priority clientele.

SAL delivers its services in collaboration with families, community organizations, volunteers, other health and social service institutions, and others, while respecting the limits of its partners. SAL is an active part of the regional community and engages in collective and community actions to continuously improve and enhance its services. The well-being of participants is the primary concern of all staff.

The relationship between staff and participants is strictly professional.

Staff who identify a participant’s dissatisfaction must respond within their responsibilities, inform the person of their rights, including the right to file a complaint, and notify their immediate supervisor if necessary.

No staff member may request or accept any payment, bribe, gift, or gratuity from participants.

Any form of verbal, physical, or psychological violence, as well as harassment, is strictly prohibited within the organization, whether at home or in any other setting where SAL operates. This applies to both participants and staff.

Expectations Toward Participants

The Alzheimer Society Laurentides encourages participant empowerment, respect, and the development of autonomy according to their pace and abilities. SAL and participants work together to find solutions to the challenges they face.

Participants are expected to understand that services are provided based on available human, material, and financial resources. Participants are asked to respect appointments or cancel in advance if they cannot receive home services, as outlined in the service agreement.

SAL commits to welcoming participants courteously and expects the same courtesy in return.

Protection of Personal Information

We are committed to respecting the confidentiality of personal information collected through this website.

Personal information is collected through forms and through interactions between you and our web pages. We provide individuals with the right to object to and withdraw their personal information.

We also recognize the right of access and correction for individuals who wish to consult, modify, or delete their personal information.

To exercise these rights, you may contact the person responsible for the protection of personal information:

Ms. Catherine Vaudry
Executive Director
Alzheimer Society Laurentides
Tel.: 1-800-978-7881 ext. 222
Email: direction@salaurentides.ca